Privacy Policy

1. Introduction

CareGuide.Health ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Professional credentials and licenses
• Organization details (facility name, type, location)
• Communications with us (support requests, feedback)

2.2 Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your registration and manage your account
• Match healthcare providers with facilities
• Communicate with you about our services
• Send administrative information and updates
• Respond to your inquiries and support requests
• Analyze usage patterns and optimize user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf (hosting, analytics, customer support).

4.2 Healthcare Organizations

With your consent, we share relevant professional information with facilities seeking providers.

4.3 Legal Requirements

When required by law or to protect our rights, property, or safety.

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• 256-bit encryption for data in transit (TLS/SSL)
• Encrypted data storage at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@careguide.health

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content.

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: