Terms of Service

1. Acceptance of Terms

Welcome to CareGuide.Health. These Terms of Service ("Terms") govern your access to and use of our platform, services, and website (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

2. Definitions

• "Platform" refers to CareGuide.Health's website, applications, and services
• "Provider" refers to healthcare professionals using our platform
• "Facility" refers to healthcare organizations seeking providers
• "User" refers to any individual or organization using our Services

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

4. Account Registration and Security

4.1 Account Creation

You must create an account to access certain features. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

5. User Responsibilities

You agree NOT to:

• Provide false, inaccurate, or misleading information
• Impersonate any person or entity
• Use the Services for any illegal purpose
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Scrape, crawl, or harvest data from the platform
• Interfere with or disrupt the Services
• Use the Services to spam or harass others

6. Provider-Specific Terms

6.1 Professional Credentials

Healthcare providers must maintain valid licenses and certifications. You are solely responsible for ensuring your credentials are current and accurate.

6.2 Background Checks

You authorize us to conduct background checks and verification of your credentials as part of our services.

7. Facility-Specific Terms

Healthcare facilities agree to:

• Provide accurate information about positions and requirements
• Comply with employment laws and regulations
• Treat provider information confidentially
• Not use the platform to discriminate unlawfully

8. Payment and Fees

Certain Services may require payment. By purchasing services, you agree to:

• Pay all applicable fees as described at time of purchase
• Provide accurate billing information
• Authorize us to charge your payment method
• Pay any applicable taxes

Fees are non-refundable except as required by law or as explicitly stated in our refund policy.

9. Intellectual Property

9.1 Our Content

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, and software, are owned by CareGuide.Health and protected by copyright, trademark, and other laws.

9.2 Your Content

You retain ownership of content you submit to the platform. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content in connection with providing the Services.

10. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to our collection and use of information as described in the Privacy Policy.

View our Privacy Policy →

11. Disclaimers and Limitations

11.1 Not Medical Advice

CareGuide.Health is a matching platform and does not provide medical advice, diagnosis, or treatment. We are not responsible for the quality of care provided by healthcare professionals using our platform.

11.2 Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of third-party services.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREGUIDE.HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS.

13. Indemnification

You agree to indemnify and hold harmless CareGuide.Health and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your use of the Services or violation of these Terms.

14. Termination

14.1 By You

You may terminate your account at any time by contacting us or using account settings.

14.2 By Us

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in San Francisco, California, except where prohibited by law.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through a notice on our platform. Your continued use of the Services after such notice constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

If you have questions about these Terms, please contact us: